Do never buy an LG air conditioner in Israel. By "never" I mean NEVER!
Recently we have bought a new air conditioner LG Model ES-H2465EMO, with Neo Plasma. The air conditioner itself maybe a good choice, but the service of LG in Israel is bad. Day after it was installed, we discovered that it leaks gas. So we called services (as a reminder - AC is brand new and was just installed) and they have answered that they will come check in next 2 weeks. Those were weeks of extreme hot here, in Israel and we didn't want to wait so long and asked why not next 48 hours, as it is written in their services paper. Guess what was the answer? :D "We are working 6 hours a day, 5 days a week. Divide 48 hours by 6 hours, that gives you 8 working days, e.g. almost 2 weeks". Duh! Now I know what is the meaning of 48 hours service. This way I can treat 24/7 as 24 days in 7 years, why not :D.
Ok, after many phone calls, they have sent us someone to check, after 1.5 week (remember 48 hours?). The guy that came to check it, said that it was poorly installed. Note, that he wasn't a technician, he was a tester, so he couldn't fix himself in place, instead he sent us another technician... guess?... in next 48 hours! Oh yes...
When finally technician arrived, he said that installer was dumb and this all his fault. He then "fixed" the problem and left. Day after there was no gas left in AC... Why? First, technician didn't fill it in, second he didn't fix the leak. In addition, the plastic that is covering AC was broken.
Technician came again (I don't have to remind you about 48 hours, right?)... After he has left, the hole in wall became much bigger, leak smaller (wow!) and plastic broken in 2 places. Ok, at least we can turn it on without placing a container under as a water stock. Next 48 hours (LG time) we have tried to convince LG service that leak still exists. They said they will send a technician in next 48 hours...
To be continued...
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posted @ Friday, August 24, 2007 7:04 AM